Privacy Policy

Information We Collect

Machine Gun Experience (“Machine Gun Experience,” “MGE,” “we,” “us,” or “our”) may collect information that you voluntarily provide when using our website or services.

This may occur when you:

• Make or request a reservation
• Purchase a package or experience
• Schedule or request shuttle transportation
• Complete a contact or inquiry form
• Communicate with our staff
• Subscribe to marketing communications
• Use other interactive website features

Information may include your name, email address, telephone number, reservation details, requested services, and other information you choose to provide.

Payment Information

When you make a purchase or reservation online, payment information may be processed by third-party payment processors.

Machine Gun Experience does not necessarily receive or store your complete credit or debit card information. Payment information is handled according to the security practices and privacy policies of the applicable payment processor.

Reservations & Booking Information

When booking an experience, we may collect information necessary to process and manage your reservation, including contact information, selected packages, reservation dates and times, number of participants, and other details related to your visit.

Some reservation services may be provided through third-party booking platforms. Information submitted through those services may also be governed by their respective privacy policies.

Age Verification

Our website may use an age-verification feature that asks visitors to confirm their age or provide a date of birth before accessing certain portions of the website.

Age information may be used to determine eligibility to continue through age-restricted portions of the website.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate geographic location
• Referral source
• Date and time of visits
• Website interaction and usage information

This information helps us understand how visitors use our website and may help us improve its performance, security, and user experience.

Cookies & Analytics

Our website may use cookies and similar technologies to operate website features, remember preferences, analyze traffic, improve performance, and measure marketing effectiveness.

Third-party analytics or advertising services may also use their own cookies or similar technologies.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some website features.

How We Use Your Information

Information we collect may be used to:

• Process reservations and purchases
• Manage your scheduled experience
• Respond to questions and customer service requests
• Coordinate requested transportation or shuttle services
• Communicate important reservation information
• Operate and improve our website
• Maintain website security
• Help prevent fraud or misuse
• Analyze website traffic and performance
• Send promotional communications where permitted
• Comply with applicable legal requirements

How We Share Information

We may share information with service providers when reasonably necessary to operate our website, process reservations or purchases, communicate with customers, or provide requested services.

These providers may include website hosting providers, reservation and scheduling platforms, payment processors, analytics providers, email providers, and other technology or business service providers.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Machine Gun Experience, our customers, or others.

Third-Party Websites & Services

Our website may contain links to third-party websites or use services operated by third parties.

When you leave our website or interact directly with a third-party service, that provider's privacy practices may apply. Machine Gun Experience is not responsible for the privacy practices, security, or content of independently operated third-party websites or services.

Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal requirements.

Children's Privacy

Our website is intended for individuals who are at least 18 years old. Machine Gun Experience does not knowingly use the website to solicit personal information directly from children under 13.

Individuals under 18 should have a parent or legal guardian handle online reservations and transactions requiring personal information.

The website age requirement is separate from eligibility to participate in certain in-person experiences. Guests ages 14–17 may be eligible to participate when accompanied by a parent or legal guardian and when applicable requirements are met.

Your Privacy Choices

Depending on applicable law and where you live, you may have certain rights regarding your personal information. These may include requesting access to, correction of, or deletion of certain personal information maintained about you.

You may unsubscribe from promotional email communications by using the unsubscribe option provided within those messages.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

Contact Machine Gun Experience

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact Machine Gun Experience using the contact information provided on our website.